Refund policy

Last updated: September 14, 2026

This Refund Policy applies to all purchases made at seramare.shop (the "Site"), operated by VYX Group LLC ("SERA MARE," "we," "us").

Our 30-Day Money-Back Guarantee

We want you to be genuinely happy with your SERA MARE Microneedle Patches. If you are not satisfied for any reason, you can request a full refund of the product price within 30 days of the date your order was delivered. No lengthy forms, no need to justify your decision.

How to request a refund

  1. Email support@seramare.shop within 30 days of delivery. Include your order number and, optionally, a sentence about what did not work for you. Your feedback helps us improve.
  2. We will confirm your request within one business day and let you know whether we need any unused patches returned. If we do, we will send you return instructions and a return address.
  3. Once your request is approved (or, if a return is requested, once we receive the returned items), we will refund the full product price to your original payment method within 5 business days. Depending on your bank or card issuer, it can take an additional 5 to 10 business days for the refund to appear on your statement.

Guarantee conditions

  • The guarantee applies to purchases made directly at seramare.shop by the original purchaser.
  • The 30-day window starts on the date the carrier marks your order as delivered.
  • The guarantee can be used once per customer and household. Reorders after a refunded order are not covered.
  • Shipping costs paid at checkout, if any, are not refundable unless the order was damaged, defective, or incorrect.
  • If we ask for a return, return shipping is at your expense unless the product was damaged, defective, or incorrect.

Damaged, defective, or incorrect items

If your order arrives damaged, has a manufacturing defect, or is not what you ordered, email us within 14 days of delivery with your order number and a photo. We will send a free replacement or issue a full refund, including any shipping costs. You will not be asked to pay for return shipping.

Cancellations

You can cancel an order free of charge as long as it has not been handed to the carrier. Email support@seramare.shop with your order number as soon as possible. Once an order has shipped, it can no longer be cancelled, but the 30-Day Money-Back Guarantee applies.

Refund method

Refunds are always issued to the original payment method used at checkout (credit or debit card, PayPal, Shop Pay, Apple Pay, or Google Pay). We cannot refund to a different card or account.

Purchases from other retailers

This policy covers purchases made at seramare.shop only. If you bought a SERA MARE product elsewhere, please contact that retailer for its return policy.

Questions

Email us at support@seramare.shop. We reply within one business day.