Last updated: September 14, 2026
This Shipping Policy applies to all orders placed at seramare.shop (the "Site"), operated by VYX Group LLC ("SERA MARE," "we," "us").
We currently ship to addresses in the United States only, including Alaska, Hawaii, and P.O. boxes. We do not ship to addresses outside the United States. If you are located outside the U.S., please check back later or email us at support@seramare.shop.
Standard shipping is free on every order. Delivery typically takes 5 to 8 business days after your order ships. Business days are Monday through Friday, excluding U.S. federal holidays.
Any additional shipping options and their cost, if available, are shown at checkout before you place your order.
Orders are processed and handed to the carrier within 1 to 2 business days. Orders placed after 12:00 p.m. ET, on weekends, or on holidays are processed on the next business day. During launches, promotions, or holiday periods, processing may take slightly longer. We will let you know if we expect a delay of more than 3 business days.
You will receive an order confirmation by email right after checkout and a shipping confirmation with a tracking link as soon as your order leaves our fulfillment center. Tracking information can take up to 24 hours to update after the first scan. You can also track your order at any time at seramare.shop/pages/sendungsverfolgung.
Applicable state and local sales tax is calculated and shown at checkout based on your shipping address.
Please double-check your shipping address before placing your order. If you need to change the address or cancel, email support@seramare.shop as soon as possible with your order number. We can usually make changes until the order has been handed to the carrier. Once an order has shipped, we can no longer change the address or cancel it, but our 30-Day Money-Back Guarantee still applies.
We are not responsible for orders shipped to an incorrect or incomplete address that you provided. If a package is returned to us as undeliverable, we will contact you to arrange reshipment.
Carrier delays can happen and are outside our control. If your tracking has not updated for 7 business days, or if your package is marked as delivered but you have not received it, email us at support@seramare.shop with your order number. We will investigate with the carrier and, where appropriate, send a replacement or issue a refund.
If your order arrives damaged, please email us within 14 days of delivery with a photo of the damaged item and packaging. We will send a replacement at no cost to you.
Email us at support@seramare.shop. We reply within one business day.